Worst experience of my lifetime. Was supposed to fix a slab leak. THEY DID NOT!! Refused to fix the problem saying they had fixed it. They don’t stand by the supposed warranty!! Did not follow the rules of proper inspections. Now I’m out money with no repair. A SLAB LEAK OF ALL THINGS!! THEY DONT CARE!! Well today is February 10th. I have no resolution. My slab leak is still not repaired. I’m living right now having to turn hot water off and on. You can see the water gushes out as we speak, it’s in the same hole they dug but they say it’s a additional leak. They caused this. A city inspector was never called and the very well could have just covered it up backfilling the area and damaging the pipe. Who would know since no inspector saw it. Called again this morning Richard Shoemaker said they would charge me to come back out. Yes, I’m livid, what consumer wouldn’t be.

Shoemaker AC is the best service company I have ever interacted with. They are kind and empathetic when I call. I have an old house with some weird quirks and they’ve worked with me to find solutions that fit my needs and my budget time and again. They have never tried to sell me products or services I didn’t need. In fact, once we thought I might need to replace a part but Phillip (HVAC Superhero) kept working at it until he got the part fixed without replacing it. When the time came to replace my outdoor unit, there was no pressure to make a decision, no pitches or “big sale if you act now.” They do this everyday with integrity, honesty, and passion. Shoemaker is quality work from quality people.