The windows are fine, originally employees were decent but caution to others understand that what you sign and are told will be different. Your signed contract ultimately wins. I was under the impression that the company would send someone out to check and verify proper installation which is incorrect. If your city requires it then the city performs that inspection. When I called regarding this I received a lecture about something else regarding the installers which was unprovoked and uncalled for Needless to say I have to finish the installation of the plugs in the holes which they did drop off twice since first time wrong color. If I had to do it again I would have chosen another company.

We recently replaced all 18 windows in our two-story home with NewSouth Windows and were very pleased with the whole process from beginning to end.

We decided it was time to replace the original windows on our home built in 2003 and were hoping that the new windows would be more energy efficient and help make our A/C unit more efficient and hopefully reduce our overall heating/cooling bill. We had NewSouth Windows come out to provide an initial quote and I share this only for those who have never replaced windows before – these windows are expensive. They aren’t the most expensive out there (we’ve heard that Renewal by Anderson, a competitor is at the top of the pricing scale) but the overall cost of the project gave us sticker-shock. We understood that the quality of the windows, the construction and materials used are not cheap so we moved ahead with the project. There is financing available (0% interest for a period of time) so we used that to help with the cost. The process was easy and once we signed the contract and moved ahead, we waited a few weeks before the windows were ready for installation. All this was explained to us up front so we expected this and were pleased when they called a little earlier than originally planned to schedule installation. The installation started and finished in one business day – the team came through and moved quickly and efficiently and were very careful and respectful of our property. It actually rained all day and so we were concerned that the installation was going to have to be rescheduled but it wasn’t! The crew worked through the rain – from beginning to end, the process was smooth and professional. We are happy with the new windows (it’s been almost 2 months now) and while we do feel that the windows are already more efficient, the real test will be these summer months, however, I am optimistic that if nothing else, this was a very good investment for us to make on our home and am happy that we went with NewSouth Windows.