We considered many brands of replacement windows for our home in the Houston area. Many of the vinyl window options available in today’s market were not a good option since they usually have some sort of molding profile already built into the replacement and that would not look good with the existing brick mold. We decided on Don Young’s aluminum windows as they were close to the fit and appearance of what was originally installed on the house.

Let me say that I spent a lot of time reading product reviews and talking to several window companies and contractors before making this decision. In the process of educating myself about the window options and features, I sometimes reached out to the manufacturer’s websites and contacted them directly by phone with questions about specifications and how their windows might work with my particular situation, such as whether they were going to be able to open/tilt with my interior plantation shutter frames, work with my alarm sensors, etc. As a hands on homeowner, I found this much more efficient than going through my window installation company, and it also gave me a feel for how responsive the company is to the consumer. Don Young’s customer service was spectacular. I was able to talk directly on several occasions with Scott Young, the founder’s son, and he was incredibly knowledgeable about the product and patient with all my questions and concerns. This contact went a long way in helping me decide to go with Don Young, a company I had never heard of until a couple of the window companies recommended them for my home.

I am very pleased with the aluminum windows. We had 58 windows of various sizes to replace, so this was a big job! For the most part, they all arrived in great shape with minimal damage or defects. The few minor defects that needed attention were addressed and taken care of promptly by the company. I had seen the window samples in the local showroom, and I was pleasantly surprised that I liked the actual product even more once they were installed. The latches and sashes work much more easily once installed than they did on the display, and the quality was obvious. The frames are sturdy and the parts work smoothly. They are very attractive windows and appear to be very well-made.

The problem with our old aluminum windows is that they transferred a lot of heat into the home. Most of our windows face due west, and in Houston summers, that is a real problem. The Don Young windows have a thermal break in the aluminum frame to help minimize the heat transfer. I have to be honest and say that the frames still get quite warm to the touch in the summer afternoons, but they aren’t sizzling like our old frames. The big difference is in the glass. We got the low e366 glass, double-paned with argon, and I am impressed. I can touch the inside glass on a summer afternoon and it is room temperature. Since the majority of the window is glass, the heat transfer is much less, even if the frames are warm. The difference in the comfort level in our home is huge!

As I mentioned, the few minor issues we had with the windows were addressed to my satisfaction. The local Don Young representative came out to do the repairs and adjustments, and the service from that department was terrific as well.

I am a happy customer and would not hesitate to recommend this fine product and remarkable company.

Great team, working with Brenda Ortiz is the best ever customer experience is exceptional. She went that extra mile to ensure satisfaction, not only did she delivered a great product but know it as well

Thanks Brenda and I will be referring friends and family!