So I have been in contact with Metro since July or August last year trying to get service. Was told call in January and get me on the schedule. Schedule a service repair for filter and maybe a leak. First guy came out and did amazing job. Found no leak just a clog. Then scheduled another appointment for filter and sand. Sent second guy out and he found a second problem. Came out next day and filter is good as new. But told that I need to have easier access to my pool before the put me on a schedule. I had a new fence put up and waiting on gate to be finished. But still it will be a walk around cause the lat home owners put the gate on the further side. I told them it’s work in progress but also takes time till I can get it going do to fence guys. I mean I’m about helping and making there job easy just like I help there guy carry sand to the back. But I found three companies that said there guys aren’t lazy and can service my pool.

I’m surprised at all of the 4-5 stars. I guess it depends on who you get to service your pool. I came home after a service to the chlorine tablet holder laying on the side of the pool with the holder piece missing, pool light cover off and cracked, and a once clear pool completely cloudy. And there’s the occasional gate not being closed when the work is done. I called the office and texted the pool guy my findings and his response was that he accidentally dropped the bottom half of the chlorine holder in the pool. No mention of what happened to the pool light, why the pool water was very cloudy or response when I told him he should have informed me and not let me come home to that mess. The office never responded back so I ended up cancelling my service and getting another pool company. The new pool company, before I even hired them, started reversing the effects of the poor chemical mixture added to the pool. Once they completed the estimate for weekly services the pool had already started to be noticeably clearer. I highly recommend looking at other pool companies before considering Metro Pool Service.

Updating to “1 star” for the dishonest reply. I called the office and left a message on their answering machine (in addition to the email cancelling my service) with no response. This is the same process I used when I couldn’t make a payment on their system and received a very prompt call back then. This will be my last comment as I won’t waste anymore time going back and forth. My recommendation and feedback above still stands, even more so now.