I would give anything to be able to speak to a owner/ owners. I contacted Southwest on 1/30/23 as they were closing due to weather. I spoke with Jonathan(On two doors) told him I would email him what doors I needed so that he would have info upon return to work or could forward to his supplier. On 2/14 I reached back out(via original email) after not hearing from him. After no response I called Feb 17, spoke to Jon a manager told him my frustration, that I was a contractor and this was for a project in the works. He told me he would follow up with Jonathan and have him call me. On Feb 21st after no response I called again. Jon told me he thought it was sent to me, but he was mistaken the request to there supplier was sent and Jonathan should be following up by end of the week. Today, 3/17 after no response I call again to get Jonathan on the phone. He has no clue who I am, or any information and said oh well I guess our supplier has not responded. As a contractor this is exactly what we battle, sub par suppliers, lazy people and zero communication or lack of care. Jonathan could care less whether he got this information or even if he called me back. In this situation I am sure Jonathan feels like a complete failure, the manager has no leadership to step up and take charge and now the result is they probably are too embarrassed to call me even if they do get info back from supplier(if they do after this review I am sure they will jack the price up so they do not have to deal with my company). These two doors are custom, probably a $9-11k sale for this company yet no one cares, no one knows how to create a sense of urgency anymore or how to follow through much less follow up. Lastly there is no way I am the only person who has experienced such a lack of professionalism from this company. The last time I bought doors, they made them wrong, sent a driver from 3 hours away to pick up which he had to stay over night why they rectified the situation. I felt like sense I deal with business ownership I would try again, well they have stood by there standards. I would stay as far away from this place as possible. Go down the road to Yee Haw Builders Surplus, they have a huge selection of doors and those people are eager to help. Anything custom I would buy online, if you were going to have to deal with this type of behavior mine as well do it online because I promise it will be cheaper for the headache.

Our whole experience with Southwest Door and Window has been outstanding. Right from the first call to their office, the attention to detail and customer service has been amazing. We had French Doors in our master bedroom replaced. William came out out to our home, talked through the best options for the replacement that met our needs and our budget. His team came to measure and we were provided with a prompt quote and clear itemized estimate for the work. Kay in the office was our key point of contact, and was always available for any questions we had during the process, and answered anything promptly.

The day of the install, the team arrived and ensured all of the items in our room were covered to prevent any damage or dust during the installation. The team were professional and completed the work with care and precision. They left our home spotless (you would never have known major work had taken place).

I highly recommend this company for their professionalism, attention to detail and, wonderful service. It’s so nice to deal with a company who really cares about ensuring their customers are satisfied. We will definitely be using them again for another project in the very near future.

Great overall company. I had done a lot of research on Thema Tru flush-glazed french doors and decided to purchase through Southwest Door and Window because their prices were very reasonable and they had positive reviews. Kay was very helpful during the ordering process and helped my get all the right options (black matte hinges, etc.) and answered a bunch of questions. Their install team was very skilled and did a great job. The only issue I had was that a few of the hinges were scratched from transport or maybe the factory. Richard promptly followed up with me after the install and came out personally to replace all the hinges free of charge. Very professional and responsive. I would recommend them.